Education and Care Support Officer

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

ABOUT THE OPPORTUNITY

As the Education and Care Support Officer, you will play a key role in overseeing client fee accounts, supporting legislative and reporting compliance and managing the enrolment and intake of all children into Council’s education and care services and programs. In this role, you will process fee payments, review and process Child Care Subsidy applications and ensure enrolment documentation are accurate. Additionally, you will ensure a high level of customer experience by developing relationships with key internal and external stakeholders and assist in completion of all relevant reports. 

The successful applicant will require:

• Certificate in Business Administration, Finance or related field, or a minimum of two (2) years experience in a similar position  
• Administrative and business support skills particularly those which support client account management and onboarding of new clients
• High degree of accuracy and attention to detail
• Working with Children Check clearance
• Excellent communication skills (written and oral), negotiation skills and computer literacy
• Ability to work in a team environment with minimal supervision.

Download the position description here for more information. 

Position information: This is a permanent, full-time position, working a 70 hour fortnight, with access to Council's 9 day fortnight Rostered Day Off (RDO) arrangement.

This role is predominantly located at Council's Merrylands office, with occasional travel required across Council worksites, and may be required to work across any of Council’s work locations.

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 9 of the Cumberland Salary Structure with a salary range of $1,410.79 to $1,622.40 per week, plus 11% superannuation
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

WHAT WE CAN OFFER

• We promote work-life balance and offer flexible working arrangements including working from home opportunities or an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements
• Training and professional development opportunities available to develop skills and grow your career
• Leave entitlements including annual leave, personal leave, parental leave and access to Long Service Leave after five (5) years (where applicable)
• Three (3) additional grant days of paid leave over Christmas (where applicable)
• Corporate Health Insurance discounts
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Subsidies to assist with the cost of wellness and fitness activities
• Free access to Council owned swimming pools
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

ABOUT US

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a culturally diverse and inclusive workplace, reflective of the community it represents. 
Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process. 

What you'll need to have for this role:

• Must be eligible to work in Australia
• Must agree to provide information for pre-employment checks required for the position
• May be required to participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure
• Must provide evidence of your vaccination status as part of the employment screening process, in accordance with Council’s COVID-19 Vaccination Procedure.

Enquiries: Telephone Laura Sportelli on 8757 9796 for further information.

Closing date: 11:59pm, Monday 8 April 2024

  HOW TO APPLY

To submit your application for this position, please complete the questionnaire.  You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed. You must have the right to live and work in Australia to apply for this job.