Improvement and Implementation Officer

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

ABOUT THE OPPORTUNITY

We have an exciting opportunity within our Strategy and Improvement team for a dynamic Improvement and Implementation Officer who will assist with the delivery of Business Improvement and Project Management Office (PMO) functions. Specifically this will include assisting with service reviews, process management and improvement, PMO administration and project management activities.

The role will require some experience in either business improvement or project management and have well developed skills in data analysis, process mapping and the development of project management documentation.

The successful applicant will require:

• Relevant qualifications and/or demonstrated experience in a business improvement or project management function
• Demonstrated practical experience in a business improvement and/or project management role
• Ability to assist with change management strategies and plans that maximise employee adoption and minimise resistance
• Ability to assist with project management documentation and processes including scoping, design, resourcing, report writing and delivery of complex projects to agreed time, cost and quality
• Ability to assist with administering a project management office in a complex environment, across all project categorisation types
• Highly developed facilitation and presentation skills across all levels of the organisation
• Highly developed prioritisation skills and the ability to manage multiple high profile projects with competing deadlines concurrently
• Strong information system skills and understanding of process mapping software and data analysis tools, and ability to learn new systems
• High level skills in data extraction, cleansing and analysis

Download the position description here for more information. 

About this role: 

• Permanent, full-time position
• 70 hour fortnight/week
• Access to Council's 9 day fortnight Accrued Day Off (ADO) arrangement
• Located at Council's Merrylands, and may be required to work across any of Council’s work locations

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 11 of the Cumberland Salary Structure with a salary range of $1,765.48 to $2,030.30 per week, plus 12% superannuation, (please note this salary range and superannuation percentage will apply from the first pay period in July 2025)
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role.

What you'll need to have for this role:

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
• Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required
• Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council’s COVID-19 Vaccination Procedure.

WHAT WE CAN OFFER

• We promote work-life balance and offer flexible working arrangements including working from home opportunities or up to an additional five (5) days' leave for front-facing roles that are unable to access working from home arrangements
• Training and professional development opportunities available to develop skills and grow your career
• Leave entitlements including annual leave, 15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
• Three (3) additional grant days of paid leave over Christmas (where applicable)
• Corporate Health Insurance discounts
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Subsidies to assist with the cost of wellness and fitness activities
• Free access to Council owned and managed Aquatic Centres
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

ABOUT US

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process. 

ENQUIRIES 

Contact Corey Jones, Manager Strategy and Improvement on 8757 9894 or human.resources@cumberland.nsw.gov.au for further information.

Closing date: 11:59pm, Friday, 4 July 2025

  HOW TO APPLY

To submit your application for this position, please complete the questionnaire.  You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.