Service Desk Support Officer

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

ABOUT THE OPPORTUNITY

We have an exciting opportunity within our Technology Services team for a dynamic Service Desk Support Officer to join the team and be responsible for all staff technology related issues across all Council locations. Reporting to the Service Desk Coordinator, the role includes new device configuration and distribution, asset management, telephony support, computer network issues, support for MFD (Printer), software installations and general technical assistance. 

The position will also be required to assist in the rollout of new technologies across Council and participate in related projects. The position will be predominantly based in our Auburn and Merrylands Service Centres however the successful applicant will be expected to travel to any of Council’s approximate 30 networked sites to provide support and conducting regular asset checks as required.

The successful applicant will require:

• Tertiary qualifications in computer science, business information technology and/or two (2) years’ experience in an Information Technology support role i.e.   first or second level service desk support
•  Experience operating in a corporate networking environment, remote user support and onboarding of new and offboarding of departing staff
•  Experience with a wide range of applications including M365, Microsoft Teams, OneDrive and SharePoint
•  Demonstrated experience in provisioning hardware and asset management
•  Experience in Active Directory both on prem and Azure
•  Proven experience in using an IT Service Management (ITSM) application for service desk requests, incident, problem and asset management 
•  Exposure to Cyber Security issues i.e phishing, email spoofing etc.
•  Experience with a wide range of operating systems including but not exclusive to Windows, IOS and Android
•  Experience with one-on-one staff training in a computer environment 
• To be proactive and able to work with minimal supervision
•  Class C drivers licence.  
  
  

Download the position description here for more information. 

About this role: 

• Permanent, full-time position
• 70 hour fortnight/week
• Access to Council's 9 day fortnight Accrued Day Off (ADO)
• Located at Council's Merrylands office, with frequent travel required across Council worksites, and may be required to work across any of Council’s work locations

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 9 of the Cumberland Salary Structure with a salary range of $1,503.92 to $1,842.30 per week, plus 12% superannuation
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

What you'll need to have for this role:

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
• Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required
• Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council’s COVID-19 Vaccination Procedure.

WHAT WE CAN OFFER

• We promote work-life balance and offer flexible working arrangements including working from home opportunities or up to an additional five (5) days' leave for front-facing roles that are unable to access working from home arrangements
• Training and professional development opportunities available to develop skills and grow your career
• Leave entitlements including annual leave, 15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
• Three (3) additional grant days of paid leave over Christmas (where applicable)
• Corporate Health Insurance discounts
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Subsidies to assist with the cost of wellness and fitness activities
• Free access to Council owned and managed Aquatic Centres
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

ABOUT US

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process. 

ENQUIRIES 

Contact Dragan Krsmanovic, Service Desk Coordinator on 8757 9969 or human.resources@cumberland.nsw.gov.au for further information.

Closing date: 11:59pm, Tuesday 29 July 2025

  HOW TO APPLY

To submit your application for this position, please complete the questionnaire.  You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.