Place Liaison Officer

Job No: CC975
Location: Cumberland Local Government Area, Sydney


  • Exciting opportunity in an innovative and progressive Council


About the Organisation

Cumberland Council is a Child Safe organisation which offers a range of employment in both indoor and outdoor work across a variety of professions and trades and supports the principles of Equal Employment Opportunity, Work Health and Safety, cultural diversity and professional development of staff. Cumberland Council provides extensive services to its residents with the Cumberland Local Government Area being located some 18km west of the Sydney CBD and having an estimated resident population of 219,312.

Council’s long-term Community Strategic Plan focuses on a commitment to social and cultural cohesion, the local economy, our natural and built environments and local leadership. As a member of our organisation, you will have an opportunity to drive community outcomes, programs and services and be part of a Council focused on being innovative, inspiring and delivering change

About the Opportunity

Council is seeking applicants with a ‘can do’ attitude with demonstrated experience in community engagement/development alongside a proactive focus on quality customer service.  The ability to work both independently and as part of a team is essential.

This is a hands-on role with Place Liaison Officers out on-site, engaging with and available to the community. The Place Liaison Officer role aims to enhance Council’s presence at a local Ward level by building and maintaining positive rapport between the community and Council. Place Liaison Officers will proactively engage. They will respond in a timely manner to local issues in order to improve amenity, being mindful of the unique and diverse needs of local centres and neighbourhoods across Cumberland. Day to day actions and solutions will inform process improvements to assist Council’s strategic planning and service delivery.

The Place Liaison Officer works across all Council service areas and directly within the community to facilitate resolutions and improve outcomes. The Place Liaison Officer operates ‘on the ground’ within the Ward to action and resolve issues raised by the community and Councillors, from day to day infrastructure and maintenance issues to developing improved community networks and local collaboration to address local concerns. The role requires developing strategic partnerships with community groups, local business, service providers, government agencies and residents to improve cooperation at the local level.

Through this approach the Place Liaison Officer will ensure Council can:

  • Better respond to the day to day issues and needs of the community at local Ward level;
  • Improve coordination in the delivery of Council services to the Wards;
  • Identify and coordinate strategic ‘whole of Council’ solutions to improve operational objectives;
  • Increase visibility to build improved relationships and collaborative networks across the community.
  • Improve the amenity of local centres and neighbourhoods to enhance local identity.

Council is committed to providing an accessible, safe and inclusive workplace for all. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.  

For more information refer to the position description here.

Conditions of Employment: This is a permanent full-time position based on 35 hours per week, with flexible working hours available. The position will initially be located at Merrylands, but will work out in the community and may operate from the Auburn office or other sites.

Salary: Employment is under the Local Government (State) Award. This position is placed in Grade 11 of Council’s salary structure with a salary range of $1,500.70 to $1,725.80 per week plus superannuation. Commencement salary will depend upon qualifications, experience and competencies.

Enquiries: Telephone Gaynor Corfield on 8757 9848 for further information.

Position Number:  SP-CC-99

Closing Date: 11:30pm, Monday 14 October 2019


To submit your application for this position, please complete the questionnaire below.  On the following page you'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed. You must have the right to live and work in Australia to apply for this job.

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